Returns & Exchanges

At Probikeshop, we want to ensure you are completely satisfied with your cycling gear. If your purchase doesn't meet your expectations, you can return any unused item in its original packaging within 30 days for a full refund or exchange.

1

Initiate Your Return

Log into your customer account, navigate to your order history, and select the items you wish to return to generate a unique RMA number.

2

Prepare the Package

Place the items securely in their original packaging, ensuring all tags and manuals are included, and attach the pre-paid shipping label provided in your portal.

3

Ship the Items

Drop off your package at any authorized courier location or schedule a pickup; remember to keep your tracking receipt until the return is processed.

4

Receive Your Refund

Once our technicians inspect the returned gear to ensure it meets our quality standards, your refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing